STAGELIGHT Terms and Conditions

Last updated: 10/6/2026

These Terms and Conditions (the “Terms”) govern your membership in STAGELIGHT and your use of any ticket, voucher, or other offer made available through STAGELIGHT. In these Terms, “STAGELIGHT,” “we,” and “us” mean [STAGELIGHT Communications, LLC], and “Member” or “you” means the individual who holds a STAGELIGHT membership. By joining, renewing, or using your membership, you agree to these Terms.

1. DEFINITIONS

  1. “Engagement” means any event, performance, attraction, or location to which you gain entry through your STAGELIGHT membership.
  2. “Engagement Page” means the web page on the STAGELIGHT website that describes a specific Engagement, including its date, time, guest limit, and any special instructions.
  3. “Guest” means any person for whom you reserve a ticket through your membership.

2. MEMBERSHIP

  • You must be at least 18 years old to become a Member.
  • Your membership is personal to you and may not be shared, transferred, sold, or assigned. You are responsible for keeping your account login secure and for all activity on your account.
  • You agree to provide accurate contact information and to keep it current. Important notices — including reservation confirmations and changes to Engagements — are sent by email, so please make sure we can reach you.
  • These Terms apply whenever you use your membership in any club, group, or member program operated by STAGELIGHT.

3. CODE OF CONDUCT

  • You agree to follow this Code of Conduct, and you are responsible for making sure your Guests follow it as well. If you have any questions or concerns about an Engagement, please contact STAGELIGHT before you attend.
  • Punctuality. Arrive on time and within any ticket pickup window stated on the Engagement Page. See Section 5 for what happens if you are late.
  • Dress. Dress in casual business attire, or in attire consistent with the typical audience for the Engagement.
  • Behavior. Behave as would be expected of any courteous member of the theatre-going public. Follow all venue rules, and follow any direction or request from venue staff or anyone working on behalf of the Engagement.
  • Discretion. Do not mention STAGELIGHT at the venue — including at the box office, at your seat, or to other audience members — unless STAGELIGHT or venue staff specifically instruct you to.
  • Consequences. Violations of this Code of Conduct by you or your Guests may result in suspension or termination of your membership without a refund of any amounts paid.

4. TICKETS AND VOUCHERS

  • Each ticket or voucher may come with its own limitations or restrictions, which will be described on its Engagement Page. You agree to those limitations. Where an Engagement Page does not state otherwise, the general rules in these Terms apply.
  • Tickets must be picked up by the Member in person, under the Member’s name, unless STAGELIGHT instructs otherwise. Please bring a valid photo ID.
  • Tickets may be reserved only by the Member, for the Member and the Member’s Guests. The number of Guests allowed is shown on the Engagement Page and may be further limited by STAGELIGHT. You must attend with your Guests.
  • Reservations are subject to availability. STAGELIGHT may also set limits on how many tickets a Member may reserve during a given period, as described on the website.
  • Seat assignments are made solely by the venue box office. Unless an Engagement Page states otherwise, STAGELIGHT does not guarantee any particular seat, section, or seating together.
  • Tickets obtained through STAGELIGHT may not be resold, transferred for value, traded, or given to anyone who is not your Guest attending with you. Doing so will result in immediate termination of your membership without a refund of any amounts paid.
  • Engagements are produced and operated by third parties. Dates, times, casts, venues, and availability may change or be cancelled without notice to STAGELIGHT. If an Engagement you reserved is cancelled, we will notify you by email and handle any fees as described in Section 6.
  • STAGELIGHT may refuse, limit, or cancel any reservation at any time, for any reason, at its sole discretion. If we cancel a reservation for a reason other than your violation of these Terms, the processing fee for that reservation will either be returned as a store credit or refunded to the method of payment.

5. CANCELLATIONS, LATE ARRIVALS, AND NO-SHOWS

Our venue partners hold seats for STAGELIGHT Members in good faith. Every unused seat is an empty seat in their house and can cost all Members future access to that venue. The rules below protect those relationships.

  • How to cancel. If you can no longer attend, you must cancel either via email or via the My Orders page. Do not contact the venue to cancel. You may not send someone else in your place.
  • No cancellation fee. There is no fee to cancel a reservation. However, the processing fee paid for the cancelled tickets is forfeited and will not be refunded or credited.
  • Cancel at least 7 hours ahead. We ask that you cancel at least seven (7) hours before showtime so the seats can be offered to another Member.
  • Late arrival. You must pick up your tickets within the pickup window stated on the Engagement Page. If you arrive after that window, you may not approach the box office, your tickets are forfeited, and the reservation is treated as a no-show.
  • No-shows. If you reserve tickets and do not cancel and do not pick them up, it is a no-show. No refund or credit will be given.
  • Suspension or cancellation. Too many cancellations, late cancellations (less than seven hours before showtime), late arrivals, or no-shows may result in your membership being suspended or cancelled, at STAGELIGHT’s discretion and without a refund of any amounts paid.
  • Emergencies. If you miss an Engagement because of a genuine emergency, contact us as soon as possible. STAGELIGHT will take emergencies into account.

6. PAYMENTS, FEES, RENEWAL, AND REFUNDS

  • Membership fees. You agree to pay the membership fee for the membership level and term you select, as shown at the time of purchase.
  • Automatic renewal. Unless you cancel, your membership renews automatically at the end of each term, and the then-current membership fee is charged to the payment method on file. You may cancel automatic renewal at any time in your account settings or by emailing memberservices@stagelightmagazine.com. Cancellation stops future renewals; your membership remains active until the end of the term already paid for.
  • Ticket and service fees. You agree to pay any fees associated with reserving tickets or purchasing any product or service through STAGELIGHT, including per-ticket processing fees, as shown at checkout.
  • Fee changes. STAGELIGHT may change membership fees, ticket fees, or other costs. We will give at least 15 days’ notice by email and on the website before a change takes effect. A change to your membership fee will apply starting with your next renewal after the notice period.
  • All sales final. Except as described in this Section, all sales are final and non-refundable, including membership fees and ticket fees.
  • Cancelled Engagements. If an Engagement is cancelled by the venue or producer, or by STAGELIGHT, you will receive a refund of the ticket fees paid or store credit equal to the ticket fees paid for that reservation. STAGELIGHT is not responsible for any other costs you incur, such as travel, parking, or dining.
  • Store credit. Store credit issued by STAGELIGHT has no cash value, is non-transferable, and may be used only toward reservations on the STAGELIGHT website as well as count towards membership renewal fees.

7. TERMINATION

  • You may cancel your membership at any time as described in Section 6.
  • STAGELIGHT may suspend or terminate any membership at any time, for any reason or no reason, at its sole discretion.
  • If your membership is suspended or terminated because of a violation of these Terms, misuse of the service, or conduct that harms STAGELIGHT’s relationships with its venue partners, no refund of any amounts paid will be given.
  • If STAGELIGHT terminates your membership for any other reason, you will receive a prorated refund of the unused portion of your membership fee.

8. PRIVACY AND COMMUNICATIONS

  • Our collection and use of your personal information is described in our Privacy Policy at [link]. By becoming a Member, you agree to receive transactional emails related to your membership and reservations. You may unsubscribe from marketing emails at any time.

9. LIMITATION OF LIABILITY

  • STAGELIGHT acts only as an intermediary that makes tickets available to Members. STAGELIGHT does not own or operate any venue or Engagement and is not responsible for the content, quality, safety, or conduct of any Engagement, venue, or third party.
  • To the fullest extent permitted by law, STAGELIGHT’s total liability to you for any claim related to your membership or any Engagement is limited to the amount you paid to STAGELIGHT in the twelve (12) months before the claim arose.

10. CHANGES TO THESE TERMS

  1. STAGELIGHT may update these Terms from time to time. We will post the updated Terms on the website with a new “Last updated” date and, for material changes, notify Members by email. Continuing to use your membership after the changes take effect means you accept the updated Terms.

11. GOVERNING LAW AND CONTACT

  1. These Terms are governed by the laws of the State of New York, without regard to its conflict-of-law rules.
  2. Questions about these Terms? Contact us at info@stagelightmagazine.com.